FAQ
Frequently Asked Questions
What is the difference in FSA and HSA benefits?
FSAs don't require you to buy a specific health insurance plan to open an account, but it must be offered through an employer-offered benefit program. If you have a Healthcare FSA, you can use it for eligible medical expenses not covered by your health plan. Funds expire year-end. HSAs are a tax-advantaged bank account you own to pay for eligible healthcare expenses or to save toward retirement. You can take it with you if you change jobs or switch high-deductible health plans and at age 65, you can use the funds for any purpose without a penalty.
What is an FSA?
A Flexible Spending Account (FSA) is an employer-established benefit account allowing you to set aside pre-tax dollars to cover eligible medical expenses. Flexible Spending Accounts enable customers to save money on certain medical and dental costs covered by their respective plans. Your FSA dollars can be used to cover medical costs, including eligible over-the-counter (OTC) healthcare products, for you and any dependents claimed on your federal tax return.
Do my FSA funds expire?
Generally, funds placed in an FSA account can be used for eligible expenses incurred during a one-year period, and unspent amounts are forfeited. Contact your FSA plan administrator or employer for more information. For orders on Amazon.com, your FSA card will not be charged until shipment of your item(s). Make sure you know when your plan deadline is to ensure you purchase eligible items in advance of your plan deadline.
What is an HSA?
A Health Savings Account (HSA) is a bank account you own to pay for eligible health care expenses or you can use it to save toward retirement. An HSA is offered with a qualified high-deductible health plan (HDHP) which typically has lower premiums/plan contributions and higher deductibles than a traditional health plan. If you have a health plan through your employer, the account is opened through the HSA provider chosen by your employer. You, your employer, and others can put money into your HSA up to a certain yearly limit set by the IRS guidelines. The balance on these accounts roll over each year.
Do my HSA funds expire?
Funds allocated to an HSA account roll over year to year if you do not spend them fully. For full details on your plan's policy, please refer to your HSA plan agreement or contact your plan administrator.
What is an HRA?
A Health Reimbursement Account (HRA) is a fund of money in an account that your employer owns and contributes to. HRAs are only available to employees who receive health care coverage from an employer. They are designed to pay for or reimburse medical expenses that your health insurance coverage typically doesn't cover.
Whose healthcare products can I pay for?
Generally, FSA and HSA cards can be used to pay for eligible health care expenses of the cardholder, the cardholder's spouse, and the cardholder's children or tax dependents. Please check with your employer or plan administrator in case your plan has other restrictions.
Can I submit purchases for reimbursement?
Yes. You can find a list of past orders in Your Orders. Contact your plan administrator or employer for more information on what items are eligible and how to provide appropriate documentation for reimbursement.
Does my FSA or HSA card pay for tax and shipping?
Yes. Your FSA or HSA card covers the product tax and shipping.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through Shopify Payments.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days.
What is your return policy?
We offer a 30-day return policy on most items. Please contact us for more information about returns and exchanges.
How can I track my order?
Once your order ships, you'll receive a tracking number via email that you can use to monitor your delivery.
Do you ship internationally?
No, we do not allow international shipments, or shipments to the outside of the US.
What should I do if I received an error message when adding my FSA or HSA card?
If you received an error message when adding your FSA or HSA card in the dedicated FSA/HSA sleeve, try adding your card information in the credit card sleeve. If you register your FSA/HSA card as a credit card, you'll be responsible for ensuring the card is used only for eligible products. Purchasing ineligible products or services with the card may require you to report them and pay additional taxes. Contact you plan administrator or employer for more information.
What should I do if my FSA or HSA card is declined?
If your card is declined, contact your employer or plan administrator for the account. The majority of card declines are due to insufficent funds. You can find the number for your plan administrator on the back of your FSA or HSA card.
How do I know what my FSA or HSA card balance is?
To see the current balance of your FSA, HSA, or HRA, you'll need to contact your benefits administrator. You can find their contact and website information on the back of your benefits card.